Frequently Asked Questions

Find answers to common questions about shopping at Ihsan Shop

Orders & Payment

To place an order:

  1. Browse our products and add items to your cart
  2. Click the cart icon and review your items
  3. Proceed to checkout
  4. Enter your shipping address
  5. Select your payment method and complete the purchase

We accept the following payment methods:
  • Credit/Debit Cards (Visa, Mastercard, Verve)
  • Bank Transfer
  • Mobile Money
  • Cash on Delivery (selected areas only)

Yes, you can cancel or modify your order within 1 hour of placing it. After that, the order enters our processing queue and cannot be changed. Please contact customer service immediately if you need to make changes.

Shipping & Delivery

Delivery times vary by location:
  • Lagos: 1-2 business days
  • Major Cities: 2-3 business days
  • Other Areas: 3-7 business days
Express shipping options are available for faster delivery.

Once your order ships, you'll receive a tracking number via email. You can track your order by:
  • Visiting the Track Order page
  • Logging into your account and viewing your orders
  • Using the tracking number provided in your email

Yes! We offer free standard shipping on orders over ₦50,000. For orders below this amount, standard shipping fees apply based on your location.

Returns & Refunds

We offer a 30-day return policy for most items. Products must be:
  • In original condition with tags attached
  • Unworn and unused
  • In original packaging
To initiate a return, visit Request Return.

Once we receive and inspect your returned item, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method.

Account & Security

While you can browse our products without an account, creating an account allows you to:
  • Track your orders
  • Save items to your wishlist
  • Save multiple shipping addresses
  • View your order history
  • Get faster checkout
Create an account today!

Yes! We use industry-standard encryption and security measures to protect your personal information. We never share your data with third parties without your consent. Read our Privacy Policy for more details.

Still Have Questions?

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